From Betfair, whats happening?


Happy New Year to All.

Turned out to be a historic year for me on two fronts. Firstly, censored by Boilsports which was the first bookie i've been restricted by in 30 years of punting, which i was quite chuffed about really, did the ego a bit of good and all that. Now just found out i've doubled that number with Betfair Sportsbook. Not quite as glamorous however as it turns out i've lost with them!!! Is this a cunning new way within the bookmaking industry, ban the losing punters as well as the winning ones. No doubt there wouldnt be an issue with either bookmaker if i deposited £50 on the slots or roulette though! 

Dario : Hello welcome to Betfair you are chatting with Dario. How can I help?
Dario: Hello there

pete: Simple question really. Why are you refusing to take even a £1 e/w double bet off me?
Dario: What is happening, it won't let you bet? Are you given any message?

pete: Maximum allowed is 82p e/w. Every time i try to place a bet i am restricted to ridiculous amounts. Earlier wanted £20 on a 15/8 shot that was restricted to £8
Dario: And are you trying to bet on the exchange?

pete: no, sportsbook
Dario: And are you trying to bet on an australian market by any chance?
pete: No. Only ever bet on English Horse racing

Dario: Ok, can you please send me a screenshot of the message you are getting, I will need to escalate this with our sportsbook department to check further?
pete: It will mean i have to try and place a bet to get the message, and it will be sods law it will get accepted.
pete: the message only appears when i submit the bet. Not just today either, every time i have tried to bet over last couple of months the same restrictions

Dario: I understand Pete, and does this happen also on the exchange markets?
pete: no just sportsbook
Dario: SO Pete I have been checking with our sports department and the reason you cannot place any sportsbook bets is because your account has been restricted to using only the exchange markets, its a traders decision that unfortunately cannot be reversed
pete isle: why?

Dario: Its not something that they make us aware of, its solely up to the discretion of our sports department
pete: i would like someone to have the decency to speak to me and explain why they have taken that decision. While theyre at it they can also tell me how many thousands of pounds profit i HAVEN'T made in the last couple of years as i presume that is normally the reason these decisions are taken. I've barely placed a bet with the sportsbook in 6 months and would find it funny id it weren't so pathetic.

Dario: Pete, I understand your position, unfortunately its not something that we can over turn from helpdesk as its entirely a sports department decision and we aren't made aware of any specific reason. If you wish to escalate this forward you may do so by clicking on help at the top end on our web site > then help topics > and type in complaint

pete: I don't expect you to overturn it., i would simply ask that whoever has taken this decision would have the common courtesy to get on a phone and explain his reasons for doing so. Or haven't the basics of customer service reached Betfair's trading desk yet?
Dario: Pete unfortunately from my end I cannot give you a reason becuase we are unaware of the specific reasons ourselves at helpdesk. It is solely to the discretion of our sports department and they do not disclose any reasons

pete: i'd be embarrassed working there. I spent 20 year on Ladbrokes raceroom and yes we restricted customers who were non profitable i.e. tens of thousands in front, but never £10- £20 punters. And I made sure that i had the bollx to ring that customer and explain to him personally why we had to do it. It's not pleasant but at least the punters respected the fact we told them. Your trading dept are obviously full of faceless graduates who need to grow a pair. Please can you provide me with a Sportsbook P&L for the last 12 months as your system does not allow me to do it for myself and so i can see how many thousands i'm in front

Dario: Pete your P & L on sportsbook is 2,661.46 as deposits and 2,487.52 as returns, Im sorry you feel this way Pete, unfortunately from my end there is not much more than this I can tell you as I don't know the reason myself eithert
pete: So your binning losing punters as well now then!!! Absolutely priceless!!!!!! Shame really, i was looking forward to spending my millions! Thanks for your time Dario, you have my sympathy.

Dario: Sorry for this Pete, wish I could do more myself in this case


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