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British punter to take legal action against Bet365
Bet365 is one of the biggest betting operators in the world Image: Getty
A British punter is exploring legal action in an attempt to get global betting giant Bet365 to release almost $100,000 from her account.
UK publication The Guardian reported the punter – whose identity has not been made public – felt legal methods were required to get her hands on the money after a lengthy series of emails and phone calls had proved futile.
The customer opened and deposited £30,000 ($54,000) into an account in April this year and quickly lost £23,000 ($41,400) on the races.
After being contacted by Bet365 to inform her that her maximum bet size had increased, she continued to punt on horseracing and turned the remaining £7,000 into £54,000 ($97,200).
At this point the punter’s account was restricted to a maximum stake of £1 ($1.80) bets on horseracing due to a “trading decision.”
Frustrated that she was unable to place bets of any meaningful size, she requested a withdrawal of the £54,000 ($97,200) balance. Two months down the track the transaction still hasn’t been processed.
Her account has reportedly been verified and she has also provided bank statements to Bet365 – at the bookmaker’s request – confirming the source of her funds. There is supposedly no question about the validity of the winning bets.
Bet365, which has held a Northern Territory licence to operate in Australia since February 2011, has so far declined to comment on the case.
Bet365 faces legal action over delay in paying winning punter £54,000