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British punter to take legal action against Bet365

Bet365 is one of the biggest betting operators in the world Bet365 is one of the biggest betting operators in the world Image: Getty

A British punter is exploring legal action in an attempt to get global betting giant Bet365 to release almost $100,000 from her account.

UK publication The Guardian reported the punter – whose identity has not been made public – felt legal methods were required to get her hands on the money after a lengthy series of emails and phone calls had proved futile. 

The customer opened and deposited £30,000 ($54,000) into an account in April this year and quickly lost £23,000 ($41,400) on the races. 

After being contacted by Bet365 to inform her that her maximum bet size had increased, she continued to punt on horseracing and turned the remaining £7,000 into £54,000 ($97,200).

At this point the punter’s account was restricted to a maximum stake of £1 ($1.80) bets on horseracing due to a “trading decision.” 

Frustrated that she was unable to place bets of any meaningful size, she requested a withdrawal of the £54,000 ($97,200) balance. Two months down the track the transaction still hasn’t been processed. 

Her account has reportedly been verified and she has also provided bank statements to Bet365 – at the bookmaker’s request – confirming the source of her funds. There is supposedly no question about the validity of the winning bets.

Bet365, which has held a Northern Territory licence to operate in Australia since February 2011, has so far declined to comment on the case.

Bet365 faces legal action over delay in paying winning punter £54,000


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